Privacy Policy

UNSOLVED MYSTERY

​

Privacy Policy V 1.0.

​Last Updated: 16 June 2026

​

 

This Privacy Policy describes how UNSOLVED MYSTERY ("UNSOLVED MYSTERY", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit unsolved-mystery.com, purchase or participate in our interactive mystery investigations, including THE SHADOW KILLER, or otherwise interact with our services (collectively, the "Services").

​

For the purposes of this Privacy Policy, "you" and "your" refer to any visitor, customer, participant, subscriber, or user of the Services.

​

UNSOLVED MYSTERY provides interactive mystery investigations, digital experiences, optional AI-powered interrogation features, and related content designed for entertainment, learning, and professional development purposes.

​

Our Services may also be used to support the development of skills such as critical thinking, problem solving, decision making, investigative reasoning, communication, interviewing techniques, observation, and analytical assessment within educational, professional, and training environments.

​

Please read this Privacy Policy carefully before using our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

​

​​

1. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, business practices, or operational needs.

When material changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy and publish the revised version on our website.

We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

​

Your continued use of our Services following the publication of an updated Privacy Policy constitutes acceptance of the revised terms, to the extent permitted by applicable law.

​

​​

2. How We Collect and Use Personal Information

​

To provide, operate, improve, and secure our Services, UNSOLVED MYSTERY may collect and process certain personal information from a variety of sources.

The information we collect and use depends on how you interact with our Services.

 

For example, we may collect information when you:

​

• Visit our website;

• Create an account or register for an investigation;

• Purchase a product, service, digital experience, investigation kit, mystery box, merchandise, or other item;

• Subscribe to newsletters, updates, or promotional communications;

• Complete surveys, questionnaires, polls, feedback forms, or research activities;

• Contact us for support or inquiries;

• Participate in interactive investigations, learning experiences, or training activities;

• Participate in tournaments, competitions, loyalty programs, referral programs, promotions, giveaways, contests, or similar community engagement activities;

• Use optional AI-powered features available within our Services.

​​​

​We use the information we collect to:

​

• Provide and deliver our Services;

• Process purchases and payments;

• Manage user accounts and access rights;

• Arrange, process, fulfill, and deliver physical products and investigation materials through trusted fulfillment, logistics, and delivery partners;

• Respond to inquiries and provide customer support;

• Improve the quality, functionality, and security of our Services;

• Analyze usage patterns and user experience;

• Conduct surveys, research, feedback collection, and user experience assessments;

• Send service-related notifications and updates;

• Deliver marketing communications where permitted by law or where consent has been provided;

• Administer tournaments, competitions, loyalty programs, referral programs, promotions, contests, giveaways, rewards, and related community engagement activities;

• Develop new investigations, educational experiences, and professional development programs;

• Comply with legal obligations and protect the rights, safety, and integrity of our users, Services, and business operations.

​​​

The types of information collected and the purposes for which it is used are described in greater detail in the sections below.

 

​​

3. What Personal Information We Collect

​

The types of personal information we collect depend on how you interact with our Services. We may collect the following categories of information:

​

A. Information You Provide Directly

​When you create an account, place an order, register for an investigation, contact us, participate in a program, or otherwise interact with our Services, we may collect:

​

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping or delivery address;

• Account credentials and login information;

• Customer support communications;

• Survey responses, poll responses, and feedback submissions;

• Tournament, competition, referral, loyalty program, or promotional participation information;

• Any other information you voluntarily provide to us.

​

B. Purchase and Transaction Information

​When you purchase products or services from us, we may collect:

• Order details;

• Purchased products and services;

• Delivery preferences;

• Payment confirmations and transaction references;

• Order history and fulfillment information.

​

Payment card and financial information is generally processed by authorized third-party payment providers and is not stored directly by UNSOLVED MYSTERY except where necessary for transaction administration and legal compliance.

​

C. Investigation and Participation Information

​When you participate in interactive investigations, educational experiences, training programs, competitions, or related activities, we may collect:

​

• Investigation progress data;

• Responses, selections, and submitted content;

• Participation records;

• Scores, rankings, achievements, or competition results;

• Communications made through the Services.

​

D. AI-Powered Features

​If you choose to use optional AI-powered interrogation or interaction features, we may collect and process the information you provide during those interactions for the purpose of delivering, improving, maintaining, and securing the relevant functionality.

​

E. Automatically Collected Information

​When you visit our website or use our Services, certain information may be collected automatically, including:

​

• IP address;

• Browser type and version;

• Device information;

• Operating system;

• Website usage data;

• Referral sources;

• Pages viewed and interactions performed;

• Cookies and similar technologies;

• Analytics and performance information.

​

F. Information Received from Third Parties

We may receive information from trusted third-party providers, including payment processors, analytics providers, marketing partners, fulfillment partners, logistics providers, authentication services, and other service providers that support the operation of our Services.

​

​​

4. Cookies, Analytics, and Tracking Technologies

​

UNSOLVED MYSTERY uses cookies, analytics tools, and similar technologies to operate, improve, secure, and understand the use of our Services.

​

Cookies are small text files that are stored on your device when you visit our website. These technologies help us remember user preferences, improve website functionality, analyze website performance, and enhance the overall user experience.

​

We may use cookies and similar technologies for the following purposes:

​

• Essential website functionality;

• User authentication and account management;

• Shopping cart and checkout functionality;

• Security and fraud prevention;

• Website performance monitoring;

• Analytics and usage measurement;

• Personalization of content and user experience;

• Marketing and promotional activities where permitted by law.

​

We may use third-party analytics and technology providers, including Google Analytics and other service providers, to better understand how visitors interact with our website and Services.

​

Information collected through these technologies may include:

​

• IP address;

• Browser type and settings;

• Device information;

• Pages viewed;

• Time spent on pages;

• Referral sources;

• Website interactions and navigation patterns.

​

Most web browsers allow users to control, block, or delete cookies through browser settings. Please note that disabling certain cookies may affect the functionality and availability of some parts of our Services.

​

Where applicable, users may be provided with options to manage cookie preferences and tracking settings while using our website.

​​​

 

5. How We Share Personal Information

​

UNSOLVED MYSTERY does not sell personal information to third parties.

We may share personal information with trusted service providers and business partners where necessary to operate, provide, improve, secure, and support our Services.

​

Depending on the nature of your interaction with our Services, personal information may be shared with:

​

• Website hosting, website management, and e-commerce service providers, including providers that support the operation and security of our website;

• Payment processing providers that securely process purchases, subscriptions, and related transactions;

• Fulfillment, warehousing, logistics, shipping, delivery, print-on-demand, marketplace fulfillment, and other operational partners responsible for producing, processing, storing, packaging, and delivering physical products, investigation kits, mystery boxes, merchandise, and related materials;

• Analytics, performance measurement, and technology service providers that help us understand website usage and improve our Services;

• Customer support, communication, survey, loyalty program, tournament, promotion, referral program, and community engagement service providers;

• Professional advisors, auditors, accountants, insurers, legal advisors, and similar professional service providers, where reasonably required;

• Government authorities, regulators, law enforcement agencies, courts, or other parties where disclosure is required by applicable law, legal process, or to protect our rights, users, or business operations.

​

Where third-party providers process personal information on our behalf, they are expected to use such information only for the purposes for which it was provided and to implement appropriate security and privacy safeguards.

​

UNSOLVED MYSTERY may also disclose personal information in connection with a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, subject to applicable legal requirements.

 

​​​

6. Security and Protection of Personal Information

​

UNSOLVED MYSTERY is committed to protecting personal information and supporting compliance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

​

We implement reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

​

Our website and e-commerce services are operated using trusted third-party technology providers that support website hosting, security, infrastructure, payment processing, and related services. These providers may implement security measures such as encryption, access controls, monitoring systems, and fraud prevention mechanisms.

​

Payment transactions are processed through authorized third-party payment providers. UNSOLVED MYSTERY does not intentionally store complete payment card information on its own systems except where required for transaction administration, compliance, or legal obligations.

​

Access to personal information is limited to authorized personnel, service providers, and partners who require such access for legitimate business, operational, legal, customer service, or fulfillment purposes.

​

While we continuously work to maintain appropriate security standards, users should be aware that all online services involve a degree of inherent risk. We therefore encourage users to take reasonable precautions to protect their account credentials, devices, and communications when using online services.

​

 

​7. Children's Data and Age Restrictions

​

UNSOLVED MYSTERY is intended for adult users and mature audiences. Certain investigations, experiences, themes, and content available through our Services may not be suitable for children.

​

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age.

​

If we become aware that personal information has been collected from a child under the applicable age without appropriate authorization, we may take reasonable steps to delete such information and restrict access to the relevant Services.

​

Parents or legal guardians who believe that a child has provided personal information through our Services may contact us using the contact details provided in this Privacy Policy.

​

Age requirements may vary depending on the applicable laws, regulations, and requirements of a user's country, region, or jurisdiction.

​

​​​

8. Your Privacy Rights

​

Depending on your location and applicable law, you may have certain rights regarding your personal information.

​

These rights may include:

​

• The right to access personal information we hold about you;

• The right to request correction of inaccurate or incomplete personal information;

• The right to request deletion of personal information, subject to applicable legal, operational, contractual, and regulatory requirements;

• The right to object to or restrict certain processing activities;

• The right to withdraw consent where processing is based on consent;

• The right to request a copy of certain personal information in a portable format where applicable;

• The right to opt out of certain marketing communications at any time.​

​

Users may exercise applicable rights by contacting us using the contact information provided in this Privacy Policy.

​

To protect the privacy and security of our users, we may request reasonable information to verify identity before processing certain requests.

​

Where required by applicable law, including under the General Data Protection Regulation (GDPR), we will respond to requests within the timeframes required by law.

​

Exercising privacy rights will not result in discrimination, reduced access, or unfavorable treatment, except where certain information is necessary for us to provide requested products, services, investigations, transactions, or legal obligations.

​​​

 

9. Data Retention

​

UNSOLVED MYSTERY retains personal information only for as long as reasonably necessary to provide our Services, fulfill contractual obligations, operate investigations and programs, comply with legal requirements, resolve disputes, enforce agreements, and support legitimate business operations.

​

The retention period for personal information may vary depending on the nature of the information, the purpose for which it was collected, applicable legal requirements, and operational needs.

​

For example, we may retain information relating to:

• Customer accounts and purchases;

• Investigation participation and progress records;

• Shipping, fulfillment, and transaction records;

• Customer support communications;

• Survey, tournament, promotion, loyalty, and referral program participation;

• Security, fraud prevention, and compliance activities.

​

When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to delete, anonymize, or securely dispose of such information, unless retention is required or permitted by applicable law.

​

 

​10. International Users

​

UNSOLVED MYSTERY provides Services to users located in multiple countries and jurisdictions. As a result, personal information may be processed, stored, transferred, or accessed in countries other than the country in which a user resides.

​

By using our Services, users acknowledge that their personal information may be transferred to and processed by trusted service providers, technology partners, payment processors, fulfillment providers, logistics partners, and other authorized parties located in different jurisdictions, where necessary to provide and support the Services.

​

Where applicable, UNSOLVED MYSTERY seeks to take reasonable measures designed to protect personal information and support compliance with applicable privacy and data protection requirements, including the General Data Protection Regulation (GDPR) and other relevant laws.

​

Where required by law, appropriate safeguards may be implemented to support the lawful transfer and protection of personal information across borders.

​​​

 

11. Complaints and Privacy Concerns

​

UNSOLVED MYSTERY is committed to addressing questions, concerns, and complaints relating to privacy and the processing of personal information.

​

If you have concerns regarding how your personal information has been collected, used, stored, shared, or otherwise processed, we encourage you to contact us first using the contact information provided in this Privacy Policy so that we may attempt to resolve the matter.

​

Where applicable under local law, users may also have the right to submit a complaint to a relevant data protection authority, supervisory authority, consumer protection authority, or other competent regulatory body.

​

Nothing in this Privacy Policy limits any rights that may be available to users under applicable privacy, consumer protection, or data protection laws.

​

​​

12. Contact Information

​

If you have questions regarding this Privacy Policy, your personal information, your privacy rights, or any aspect of our data processing practices, please contact us using the details below:

​

UNSOLVED MYSTERY

​

Website:
https://www.unsolved-mystery.com

​

Email:
[privacy@unsolved-mystery.com]

​

General Support:
[support@unsolved-mystery.com]

​

We will make reasonable efforts to respond to inquiries and requests in a timely manner and in accordance with applicable legal requirements.