Terms and conditions (“Terms”) are a set of legal terms defined by the owner of a website.

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UNSOLVED MYSTERY

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Terms & Conditions V1

Last Updated: 16 June 2026

 

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Welcome to UNSOLVED MYSTERY.

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These Terms & Conditions ("Terms") govern your access to and use of the website located at unsolved-mystery.com, including all interactive mystery investigations, digital experiences, physical investigation kits, mystery boxes, optional AI-powered features, competitions, loyalty programs, promotions, educational activities, and related services offered by UNSOLVED MYSTERY (collectively, the "Services").

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By accessing, browsing, purchasing, registering for, or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use the Services.

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UNSOLVED MYSTERY provides interactive mystery investigations and related experiences intended for entertainment, educational, professional development, and community engagement purposes.

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All investigations, scenarios, characters, events, storylines, and related content are fictional unless expressly stated otherwise.

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​1. Preservation of the Experience

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UNSOLVED MYSTERY investigations are designed to provide an immersive and engaging experience for all participants.

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Users are encouraged to respect the integrity of the investigations and avoid publicly sharing solutions, spoilers, confidential case materials, final outcomes, access credentials, or other information that may diminish the experience for future participants.

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UNSOLVED MYSTERY reserves the right to restrict access to Services, competitions, loyalty programs, tournaments, or community activities where users intentionally undermine, disclose, distribute, or misuse protected investigation content.

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2. Crime & Responsibility Disclaimer - Fictional Content and Responsible Use

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UNSOLVED MYSTERY investigations, scenarios, characters, events, and storylines are created for entertainment, educational, and professional development purposes.

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The Services do not encourage, promote, instruct, facilitate, or endorse criminal activity, violence, unlawful conduct, harassment, or harmful behavior of any kind.

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Any references to crimes, investigations, offenders, criminal methods, law enforcement procedures, or related subject matter are presented solely as part of fictional, educational, historical, analytical, or entertainment experiences.

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Users are solely responsible for their own actions and decisions. UNSOLVED MYSTERY accepts no responsibility or liability for unlawful acts, misconduct, or harmful behavior undertaken by any individual, whether or not such person claims to have been influenced by, inspired by, or exposed to the Services.

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3. Eligibility and Age Requirements

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The Services provided by UNSOLVED MYSTERY are intended for adults and mature audiences. ​By accessing, purchasing, registering for, or using the Services, you represent and warrant that:

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• You are at least eighteen (18) years of age or the age of legal majority in your jurisdiction, whichever is higher;

• You have the legal capacity to enter into binding agreements and make purchases through the Services;

• Your use of the Services complies with all applicable laws and regulations;​

• Any information provided to UNSOLVED MYSTERY is accurate, complete, and current.

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UNSOLVED MYSTERY reserves the right to restrict, suspend, or terminate access to the Services where there is a reasonable belief that a user does not satisfy applicable eligibility requirements or has provided false, misleading, or incomplete information.

Certain investigations, competitions, tournaments, promotions, loyalty programs, educational activities, prizes, rewards, or special features may be subject to additional eligibility requirements, which will be communicated where applicable.

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4. Purchases, Orders, and Payments

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UNSOLVED MYSTERY may offer digital products, physical products, investigations, mystery boxes, educational experiences, training programs, subscriptions, competitions, premium content, and related Services for purchase.

 

By placing an order, you agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information.

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All prices, fees, charges, promotions, discounts, rewards, and offers are subject to change at any time without prior notice, unless otherwise expressly stated.

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UNSOLVED MYSTERY reserves the right to refuse, cancel, limit, suspend, or reject any order, purchase, account, participation request, or future transaction where reasonably necessary, including in cases involving suspected fraud, payment issues, unauthorized transactions, pricing errors, inventory limitations, abuse of promotions, violations of these Terms, intentional disclosure of investigation solutions or spoilers, misuse of protected investigation content, conduct that undermines the experience for other participants, or other legitimate business reasons.

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Payment transactions are processed through authorized third-party payment providers.

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UNSOLVED MYSTERY does not intentionally store complete payment card information on its own systems except where required for transaction administration, compliance, or legal obligations.

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Users are responsible for any applicable taxes, duties, customs charges, import fees, bank fees, currency conversion charges, or other governmental or financial charges associated with their purchases, unless otherwise expressly stated.

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Ownership of physical products shall transfer to the purchaser upon delivery, subject to applicable law and any applicable shipping, return, replacement, or refund policies.

 

 

5. ​Delivery, Access, and Fulfillment

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UNSOLVED MYSTERY may provide Services through digital delivery, physical delivery, online access, downloadable content, event participation, subscriptions, memberships, or other fulfillment methods, depending on the nature of the purchased product or Service.

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Digital products, investigations, access credentials, downloadable materials, subscriptions, memberships, and similar content may be delivered electronically and may become available immediately or within a reasonable period following successful payment verification.

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Physical products, including mystery boxes, investigation kits, merchandise, promotional items, prizes, rewards, and related materials, may be fulfilled by UNSOLVED MYSTERY or by authorized third-party fulfillment, warehousing, print-on-demand, logistics, marketplace, and delivery partners.

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Delivery times are estimates only and may vary depending on inventory availability, production schedules, geographic location, customs procedures, carrier performance, force majeure events, or other factors outside the reasonable control of UNSOLVED MYSTERY.

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UNSOLVED MYSTERY shall not be responsible for delays caused by third-party delivery providers, customs authorities, inaccurate customer information, failed delivery attempts, local regulations, force majeure events, or circumstances beyond its reasonable control.

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Customers are responsible for providing accurate billing, shipping, delivery, and contact information and for ensuring their ability to receive purchased products and Services.

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6. Pre-Orders and Launch Dates

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Certain products, investigations, mystery boxes, digital content, memberships, subscriptions, expansions, collector editions, or other Services may be offered on a pre-order basis.

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By placing a pre-order, customers acknowledge and agree that the purchased product or Service may not be immediately available and may only be delivered, activated, released, or fulfilled on or after the announced launch, release, availability, or fulfillment date.

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Any estimated launch, release, production, manufacturing, shipping, fulfillment, or delivery date communicated by UNSOLVED MYSTERY is provided in good faith and may be adjusted where reasonably necessary due to production, operational, technical, logistics, regulatory, or other circumstances beyond our reasonable control.

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Customers are deemed to have accepted the announced launch or release schedule at the time a pre-order is placed.

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7. Refunds, Returns, and Replacements

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UNSOLVED MYSTERY aims to provide high-quality products and experiences. Requests relating to refunds, returns, replacements, damaged items, delivery issues, or other order-related concerns will be reviewed in good faith on a case-by-case basis.

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7.1. Digital Products and Services

​Due to the nature of digital content, investigations, downloadable materials, access credentials, memberships, subscriptions, AI-powered experiences, and other electronically delivered Services, purchases may become non-refundable once access has been granted, content has been delivered, or the investigation experience has commenced, except where otherwise required by applicable law.

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7.2. Physical Products

​Physical products may be eligible for return, replacement, or refund where required by applicable law or where products are delivered damaged, defective, materially different from the order placed, or fail to arrive due to circumstances within the reasonable control of UNSOLVED MYSTERY or its authorized fulfillment partners.

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Opened, used, altered, incomplete, spoiled, copied, reproduced, or substantially consumed products may not be eligible for return or refund, except where required by law.

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7.3. Investigation Integrity

​Because the value of mystery investigations depends on the confidentiality of clues, solutions, endings, outcomes, and investigative content, UNSOLVED MYSTERY reserves the right to deny refund requests where the investigation, solution, final outcome, or substantial portions of the content have already been accessed, consumed, revealed, disclosed, distributed, or otherwise used.

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7.4. Pre-Orders

​Refund rights relating to pre-orders may vary depending on the stage of production, fulfillment, release status, applicable law, and the nature of the purchased product or Service.

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7.5. Replacement Requests

​Customers should report damaged, defective, incomplete, or incorrect deliveries within a reasonable period after receipt and provide information reasonably requested to evaluate the claim.  Nothing in this section limits any rights that may be available to consumers under applicable consumer protection laws.

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7.6. Customer Satisfaction

​UNSOLVED MYSTERY values customer satisfaction and encourages customers to contact us if they experience issues with a product, delivery, investigation, or Service. While certain products and Services may be subject to limitations described in these Terms, UNSOLVED MYSTERY may, at its sole discretion, review individual situations and offer reasonable solutions where appropriate.

 

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8. User Accounts, Access Credentials, and Account Security

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Certain Services offered by UNSOLVED MYSTERY may require users to create an account, register, obtain access credentials, or otherwise establish a user profile.

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Users are responsible for maintaining the confidentiality of their usernames, passwords, access credentials, account information, and any other security-related information associated with their accounts.

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Users agree to:

• ​Maintain accurate and current account information;

• Protect account credentials from unauthorized access or disclosure;

• Notify UNSOLVED MYSTERY promptly if they become aware of any unauthorized access, suspected security breach, misuse, or compromise of their account;

• Accept responsibility for activities occurring through their account unless prohibited by applicable law.

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UNSOLVED MYSTERY reserves the right to suspend, restrict, investigate, or terminate accounts where reasonably necessary, including where there is suspected fraud, unauthorized access, account sharing, abuse of Services, violations of these Terms, attempts to circumvent access controls, disclosure of protected investigation content, spoiler distribution, or conduct that undermines the integrity of the Services.

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Users may not sell, transfer, sublicense, rent, lease, share, distribute, or otherwise provide access to their accounts, investigation credentials, subscriptions, memberships, digital content, AI-powered features, loyalty program benefits, tournament participation rights, or purchased online Services without the prior written authorization of UNSOLVED MYSTERY.

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Nothing in these Terms prevents the gifting, transfer, resale, or sharing of physical investigation kits, mystery boxes, printed materials, or other physical products lawfully acquired by a customer, provided that such transfer does not involve unauthorized reproduction, copying, distribution, or misuse of protected content.

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Unless otherwise specified for a particular product, investigation, tournament, competition, subscription, membership, or Service, physical investigation kits and mystery boxes may be used by multiple participants acting together as part of a shared investigation experience.

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However, individual user accounts, digital access credentials, subscriptions, memberships, AI-powered features, loyalty program benefits, tournament participation rights, rankings, rewards, and other online Services remain subject to the access rights and limitations associated with the applicable purchase, account, license, or Service.

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Certain investigations, downloadable materials, digital content, AI-powered features, competitions, tournaments, loyalty programs, rewards, rankings, community activities, or other Services may require individual registration by participants, including participants who are not the original purchaser of the relevant product or Service.

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Where individual registration is required, participants may be asked to provide account information, contact details, eligibility information, or other information reasonably necessary to access the relevant feature, activity, or Service. Participation in such activities may be subject to the Privacy Policy and other applicable policies of UNSOLVED MYSTERY.

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Participation in certain investigations, competitions, rankings, rewards, downloads, AI-powered features, or community activities may require acceptance of additional rules, gameplay requirements, or participation conditions communicated through the Services.

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Role-Based Participation

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Certain investigations, mystery boxes, educational experiences, competitions, tournaments, or group activities may include optional participant roles, detective assignments, team functions, responsibilities, or suggested methods of participation designed to enhance collaboration and the overall experience.

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Such roles are voluntary, self-selected, and intended solely for entertainment, educational, training, organizational, or gameplay purposes. UNSOLVED MYSTERY does not assign, verify, certify, assess, endorse, or make representations regarding the qualifications, abilities, expertise, characteristics, or performance of any participant based on a selected role.

 

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9. Intellectual Property Rights

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All content, materials, investigations, mystery boxes, storylines, case files, evidence materials, characters, scripts, dialogue, text, graphics, images, audio, video, downloadable content, educational materials, training materials, software, AI-powered features, designs, trademarks, logos, branding elements, and other content made available through the Services (collectively, the "Content") are owned by, licensed to, or otherwise controlled by UNSOLVED MYSTERY and are protected by applicable intellectual property, copyright, trademark, trade secret, and other laws.

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Subject to these Terms, UNSOLVED MYSTERY grants users a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely for their intended personal, educational, training, entertainment, or authorized group participation purposes.

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Except as expressly permitted by these Terms or applicable law, users may not:

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• Copy, reproduce, distribute, publish, transmit, display, modify, adapt, translate, create derivative works from, sell, sublicense, exploit, or otherwise use the Content;

• Remove, alter, conceal, or interfere with copyright notices, trademarks, branding, or proprietary notices;

• Use the Content for commercial purposes without prior written authorization from UNSOLVED MYSTERY;

• Reproduce, distribute, publish, share, or disclose investigation solutions, final outcomes, spoiler materials, confidential case content, protected evidence files, access credentials, or other materials in a manner that undermines the intended experience of the Services.

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Nothing in these Terms transfers ownership of any intellectual property rights to users. All rights not expressly granted are reserved by UNSOLVED MYSTERY.

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The names "UNSOLVED MYSTERY", "THE SHADOW KILLER", together with associated logos, product names, investigation titles, branding elements, and related identifiers, may constitute trademarks, trade names, brand assets, or other proprietary rights of UNSOLVED MYSTERY and may not be used without authorization.

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10. User Conduct and Prohibited Activities

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Users agree to use the Services lawfully, responsibly, and in a manner consistent with these Terms and the intended purpose of the Services.

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Users shall not:

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• Violate any applicable law, regulation, or legal obligation;

• Use the Services for unlawful, fraudulent, deceptive, harmful, abusive, threatening, defamatory, harassing, discriminatory, or offensive purposes;

• Attempt to gain unauthorized access to accounts, systems, networks, data, content, or features of the Services;

• Interfere with, disrupt, damage, impair, overload, or compromise the operation, security, integrity, or availability of the Services;

• Circumvent access controls, technological protections, security measures, eligibility requirements, or usage restrictions;

• Use automated systems, bots, scripts, scraping tools, artificial means, or similar technologies to access, extract, copy, manipulate, or exploit the Services without authorization;

• Manipulate investigations, competitions, tournaments, rankings, rewards, loyalty programs, referral programs, surveys, polls, or community activities in an unfair, deceptive, or unauthorized manner;

• Impersonate another person or misrepresent their identity, affiliation, qualifications, authority, or eligibility;

• Upload, distribute, transmit, or share malicious software, viruses, harmful code, or other disruptive materials;

• Disclose, distribute, publish, or otherwise share protected investigation content, confidential clues, solutions, final outcomes, access credentials, spoiler materials, or other content in a manner that undermines the intended experience of the Services;

• Engage in conduct that may harm UNSOLVED MYSTERY, its users, participants, partners, reputation, business operations, or community.

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UNSOLVED MYSTERY reserves the right to investigate suspected violations and to suspend, restrict, terminate, or take other reasonable action regarding access to the Services where a violation of these Terms is reasonably believed to have occurred.

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11. Third-Party Products, Services, and Links

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From time to time, UNSOLVED MYSTERY may feature, recommend, promote, review, reference, facilitate access to, or otherwise make available third-party products, services, experiences, events, content, websites, applications, marketplaces, or online stores.

Such products and services may include, without limitation, books, games, accessories, collectibles, food and beverage products, cigars, educational programs, travel experiences, entertainment offerings, or other products and services offered by independent third parties.

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Unless expressly stated otherwise, purchases of third-party products or services are made directly between the customer and the relevant third-party provider, merchant, retailer, marketplace, or service provider.

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UNSOLVED MYSTERY is not responsible for the quality, safety, legality, availability, fulfillment, delivery, warranties, representations, customer service, content, policies, or business practices of third-party providers.

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Any dispute, claim, refund request, warranty issue, delivery issue, product defect, or other matter relating to a third-party product or service must be addressed directly with the relevant third-party provider.

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Users interact with third-party products, services, websites, and providers at their own discretion and subject to the terms, conditions, and policies of the applicable third party.

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12. AI-Powered Features and Generated Content

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Certain Services offered by UNSOLVED MYSTERY may include artificial intelligence ("AI"), machine learning, automated content generation, virtual characters, simulated interviews, interactive investigations, conversational experiences, or similar technologies ("AI Features").

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AI Features are provided for entertainment, educational, training, professional development, investigative simulation, and interactive experience purposes only.

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Users acknowledge and agree that AI-generated content, responses, recommendations, analyses, observations, conclusions, suggestions, or other outputs may contain inaccuracies, omissions, inconsistencies, fictional elements, incomplete information, unexpected results, or content that may not reflect actual facts, events, circumstances, or outcomes.

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AI Features should not be relied upon as legal, medical, financial, psychological, professional, security, investigative, law enforcement, emergency response, or other professional advice.

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UNSOLVED MYSTERY does not guarantee the accuracy, completeness, reliability, availability, suitability, or fitness for any particular purpose of AI-generated content or outputs.

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Users remain solely responsible for evaluating, interpreting, and using information generated through AI Features.

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UNSOLVED MYSTERY may improve, modify, suspend, limit, replace, discontinue, or update AI Features at any time without prior notice.

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Users acknowledge that AI Features form part of an interactive investigative experience. Responses, interviews, observations, analyses, and other outputs generated through AI Features may be incomplete, inconsistent, misleading, fictional, unexpected, or subject to interpretation as part of the investigation experience. Not every statement made by an AI suspect, witness, or investigative tool should automatically be accepted as fact.

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Users are encouraged to evaluate information critically and draw their own conclusions based on the evidence available throughout the investigation.

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Interactions with AI Features may be subject to additional policies, operational rules, usage limits, technical requirements, or eligibility conditions communicated through the Services.

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13. Disclaimers and Limitation of Liability

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UNSOLVED MYSTERY provides the Services on an "as available" and "as provided" basis, subject to applicable law.

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While we strive to provide engaging, reliable, and high-quality investigations, experiences, products, content, and Services, we do not guarantee that the Services will always be uninterrupted, error-free, secure, available at all times, or free from technical issues beyond our reasonable control.

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To the maximum extent permitted by applicable law, UNSOLVED MYSTERY shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising out of or relating to the use of, inability to use, or participation in the Services.

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Group Participation and Participant Interactions

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Certain investigations, competitions, tournaments, educational activities, and mystery experiences may involve discussions, debates, collaboration, disagreements, differing opinions, strategic decision-making, or other interactions between participants.

UNSOLVED MYSTERY is not responsible for disagreements, disputes, conflicts, misunderstandings, decisions, actions, statements, interpretations, or interpersonal issues that may arise between participants before, during, or after participation in the Services.

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Participants remain solely responsible for their own conduct, communications, decisions, and interactions with other participants.

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UNSOLVED MYSTERY shall not be responsible for delays, interruptions, failures, losses, damages, or other consequences resulting from third-party service providers, payment processors, logistics providers, internet service providers, telecommunications networks, force majeure events, government actions, cyber incidents, or circumstances beyond our reasonable control.

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Users participate in investigations, competitions, tournaments, loyalty programs, educational activities, training experiences, AI-powered features, and related Services at their own discretion and responsibility.

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No Professional Advice

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The Services are provided for entertainment, educational, professional development, training, and interactive experience purposes only. Nothing contained in the Services, including investigations, mystery scenarios, AI-powered features, educational content, training materials, simulations, discussions, recommendations, observations, analyses, or other content, constitutes legal, medical, psychological, financial, investigative, law-enforcement, security, emergency response, or other professional advice.

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Users should not rely upon the Services as a substitute for qualified professional advice and remain solely responsible for their own decisions, actions, interpretations, and use of any information made available through the Services.

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Nothing in these Terms excludes, limits, or restricts any rights that cannot be excluded, limited, or restricted under applicable consumer protection laws.

 

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14. Indemnification

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To the maximum extent permitted by applicable law, users agree to defend, indemnify, and hold harmless UNSOLVED MYSTERY, its owners, directors, officers, employees, contractors, affiliates, partners, service providers, successors, and assigns from and against any claims, demands, actions, proceedings, liabilities, damages, losses, costs, expenses, fines, penalties, or legal fees arising out of or relating to:

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• A user's violation of these Terms;

• A user's misuse of the Services;

• A user's unlawful conduct;

• A user's infringement of intellectual property, privacy, contractual, or other rights of any person or entity;

• Content, materials, communications, or information submitted, distributed, disclosed, or shared by a user;

• A user's participation in competitions, tournaments, promotions, community activities, investigations, or related Services.

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This section shall survive termination of a user's access to the Services to the extent permitted by applicable law.

 

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15. Changes to the Services and Terms

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UNSOLVED MYSTERY reserves the right to modify, update, suspend, discontinue, replace, enhance, restrict, or remove any aspect of the Services at any time, including investigations, mystery boxes, digital content, downloadable materials, AI-powered features, competitions, tournaments, loyalty programs, subscriptions, promotions, educational activities, pricing, availability, functionality, or other features.

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UNSOLVED MYSTERY may also modify these Terms from time to time to reflect changes in the Services, business operations, legal requirements, technology, security practices, or other legitimate operational needs.

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Where material changes are made to these Terms, the updated version will be published on the website together with the revised "Last Updated" date.

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Continued access to or use of the Services following the publication of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

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UNSOLVED MYSTERY may assign, transfer, restructure, reorganize, replace, or change the legal entity operating the Services, provided that such change does not materially reduce any mandatory consumer rights available under applicable law.

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UNSOLVED MYSTERY may operate, provide, support, market, administer, fulfill, or manage different aspects of the Services through one or more affiliated companies, subsidiaries, branches, representative offices, franchisees, contractors, partners, or legal entities located in different jurisdictions.

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Where applicable, the specific legal entity responsible for operating, contracting for, providing, fulfilling, or supporting a particular Service may be identified through the website, purchase process, invoice, order confirmation, privacy notice, promotional materials, or other communications made available to users.

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Nothing in this section shall require UNSOLVED MYSTERY to continue offering any particular investigation, product, feature, reward, tournament, loyalty program, subscription, promotion, or Service for any specific period of time.

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16. Termination and Suspension of Access

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UNSOLVED MYSTERY reserves the right to suspend, restrict, terminate, or otherwise limit access to any account, investigation, competition, tournament, loyalty program, promotion, subscription, digital content, AI-powered feature, or other Service where reasonably necessary.

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Such action may be taken, including but not limited to, where there is a reasonable belief of:

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• Violation of these Terms;

• Fraudulent, deceptive, abusive, or unlawful conduct;

• Unauthorized account access or account sharing;

• Abuse of promotions, rewards, tournaments, competitions, referral programs, or loyalty programs;

• Distribution of spoilers, solutions, protected investigation content, or confidential materials;

• Conduct that undermines the integrity, fairness, security, operation, or intended experience of the Services;

• Circumstances where continued access may expose UNSOLVED MYSTERY, its users, partners, or Service providers to legal, operational, security, reputational, or commercial risk.

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UNSOLVED MYSTERY may take such action with or without prior notice where reasonably necessary to protect the Services, users, business operations, intellectual property, or legitimate interests of UNSOLVED MYSTERY.

Termination or suspension of access shall not limit any rights, remedies, obligations, or liabilities that have accrued prior to such action.

 

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17. Governing Law and Dispute Resolution

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These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which UNSOLVED MYSTERY is legally established and operates at the time the relevant Services are provided, without regard to conflict of law principles.

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In the event of any dispute, claim, controversy, or disagreement arising out of or relating to the Services or these Terms, the parties agree to first attempt to resolve the matter through good-faith discussions and reasonable efforts at amicable resolution.

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If a dispute cannot be resolved amicably, it shall be submitted to the competent courts or dispute resolution mechanisms of the jurisdiction governing these Terms, unless otherwise required by applicable law or mandatory consumer protection regulations.

Nothing in these Terms limits any rights or remedies that may be available to consumers under applicable law.

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28. Contact Information

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If you have questions regarding these Terms, the Services, your account, purchases, privacy matters, intellectual property matters, refund requests, or any other aspect of UNSOLVED MYSTERY, please contact us using the details below.

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UNSOLVED MYSTERY

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Website:
https://www.unsolved-mystery.com

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Email:
[info@unsolved-mystery.com]

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Support:
[support@unsolved-mystery.com]

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Privacy:
[privacy@unsolved-mystery.com]

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UNSOLVED MYSTERY will make reasonable efforts to review and respond to inquiries in a timely manner.

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By accessing, purchasing, registering for, participating in, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.​​​​

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